Welcome to Westminster Florist. These Terms & Conditions outline the agreement between you, as a customer within Westminster and the surrounding areas, and Westminster Florist regarding your use of our website and online flower delivery services. By placing an order via our website, you accept these Terms & Conditions in full, together with our Privacy Policy. Please review these terms carefully before purchasing from us. If you do not agree to these terms, you should not use our online flower delivery services.
Westminster Florist provides online flower delivery services throughout Westminster and the surrounding areas. Our terms outlined herein apply to all customers located within these regions who utilise our online ordering platform. Orders placed for delivery outside of our covered delivery areas may not be fulfilled unless agreed upon separately. Please ensure your delivery address falls within our serviceable locations before placing your order.
To place an order with Westminster Florist, follow these steps on our website:
Westminster Florist reserves the right to decline, cancel, or limit orders at our sole discretion, particularly if there are errors in product availability, pricing, or payment issues.
While we strive to deliver your chosen flowers as ordered, floral availability can be affected by seasonal variations or supply chain limitations in Westminster and surrounding areas. In the event of any supply issues, Westminster Florist reserves the right to substitute flowers or gifts with an equal or greater value product, whilst maintaining the intended style and quality of your order. We will make all reasonable efforts to notify you of significant substitutions prior to dispatch.
We accept secure online payments through recognised payment providers. Accepted payment methods may include major credit or debit cards and other online electronic payment systems as displayed at checkout. Payment is due in full at the time the order is placed. Orders will not be processed or dispatched until payment has been successfully received by Westminster Florist.
It is your responsibility to ensure that all payment details provided are correct and that sufficient funds or credit are available for payment. If payment is declined, your order will automatically be cancelled unless alternative arrangements are made promptly.
As specialists in online flower delivery covering Westminster and the surrounding areas, we offer delivery services on specified dates, including same-day or next-day delivery options where available. Delivery times and dates are dependent on the delivery address and product selection. While Westminster Florist will strive to meet your delivery preferences, we cannot guarantee specific delivery times unless stated explicitly.
Please ensure that accurate delivery details are provided. If incomplete or inaccurate delivery information is supplied, Westminster Florist cannot accept responsibility for failed or delayed delivery. In instances where no one is available to accept the delivery, our standard practice is to leave the flowers in a safe location or with a neighbour, if possible, and notify you accordingly. Otherwise, a redelivery may be attempted at the discretion of Westminster Florist and may incur additional charges.
You may make amendments or cancel your flower order by contacting Westminster Florist as soon as possible. All amendment or cancellation requests are subject to the following conditions:
Refunds for cancellations will be processed within 5-7 business days to your original payment method, less any applicable charge for cost incurred on our part, such as preparation or unrecoverable perishable goods. In accordance with UK distance selling regulations, the right to cancel does not apply to perishable goods, including flowers, after dispatch.
At Westminster Florist, we take pride in the freshness and quality of our flowers. However, if you are unsatisfied with your delivery due to quality issues or if incorrect products are delivered, please inform us within 24 hours of delivery. We may request a photograph to assess the nature of the problem.
If the complaint is substantiated, we will offer an appropriate remedy, which may include a replacement delivery or a refund. Refunds are processed to the original payment method as soon as possible, and typically within 5-7 working days. Claims made after 24 hours from delivery may not be honoured due to the perishable nature of flowers.
Westminster Florist will use reasonable care and skill in providing all products and services. However, we are not liable for:
Our total liability to you howsoever arising shall be limited to the amount paid by you for the relevant order. Nothing in these terms excludes or limits our liability for death or personal injury resulting from negligence, fraud, or any liability which cannot be limited or excluded under UK law.
By placing an order, you confirm that you are legally capable of entering into binding contracts and that you are at least 18 years old. You are responsible for ensuring that all information supplied to Westminster Florist, including recipient name, contact details, and delivery address, is accurate and complete. Please retain your order confirmation and contact us promptly in the event of any issues or errors regarding your order.
The content, images, and designs displayed on the Westminster Florist website remain the intellectual property of Westminster Florist and our licensors. You may use our website and content solely for the purpose of placing orders for flower delivery in Westminster and the surrounding areas. Copying, distributing, or modifying the content for commercial purposes without our written consent is strictly prohibited.
Westminster Florist will process your personal data in accordance with our Privacy Policy and applicable UK data protection laws. Your information will be used only for order fulfilment, customer service, and improvement of our services. We will not sell or share your personal data with third parties, except as required by law or as necessary to fulfil your order, such as providing delivery services.
Westminster Florist reserves the right to amend these Terms & Conditions from time to time. Any updates will be posted on our website. It is your responsibility to review these terms before placing an order. The version of the Terms & Conditions in place at the time your order is accepted will apply to your purchase.
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. By placing an order, you agree that any dispute or claim arising from or related to your use of our online flower delivery service in Westminster and surrounding areas shall be subject to the exclusive jurisdiction of the English courts.
If you have any questions about these Terms & Conditions or require assistance with your Westminster flower delivery order, please use the contact form on our website or reach out to our customer service team using the appropriate contact methods provided online. We are here to assist you and ensure you receive the highest standard of service with every order.
These Terms & Conditions are applicable to all customers of Westminster Florist residing or requesting flower delivery in Westminster and the surrounding areas. By using our website and placing an order, you are confirming your acceptance of these Terms & Conditions. Thank you for choosing Westminster Florist for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Westminster, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Westminster.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
