Returns, Refunds & Complaints Policy: Your Fresh Flowers Guarantee

Our Commitment to Fresh Flowers in Westminster

At Westminster Florist, our top priority is delighting our valued customers with beautiful, fresh flowers on every order. As a trusted local florist proudly serving households and businesses in Westminster and nearby areas, we are dedicated to ensuring your complete satisfaction.

We carefully select, hand-tie, and deliver each bouquet to guarantee the highest standards of quality and freshness. If you aren't fully satisfied with the flowers you receive, please review our user-friendly returns, refunds, and complaints process below.

Freshness Guarantee & Window

Every arrangement leaving Westminster Florist is backed by our Fresh Flowers Guarantee. We promise that your flowers will arrive vibrant and fresh. Provided they are cared for as advised, our bouquets are expected to remain beautiful for a minimum of five days from delivery, depending on the flower variety and environmental conditions.

If your flowers do not meet our freshness standards within this window, please refer to our policies below for assistance.

Damaged-On-Arrival Policy

Receiving flowers in perfect condition is an essential part of our promise to you. In the unlikely event that your flowers arrive damaged or wilted, please notify us on the day of delivery or at the earliest opportunity—preferably within 24 hours. Retain the bouquet and its original packaging and, where possible, provide photographic evidence of the damage. This allows us to verify the issue swiftly and provide you with a prompt resolution.

Refunds & Replacements

Your peace of mind is important to us. If your flowers do not meet our high standards for freshness or if the bouquet arrives damaged, you have a choice of:

• Replacement: We will deliver a fresh replacement bouquet to your Westminster address at the earliest available opportunity, subject to flower availability.
• Refund: If a replacement is not suitable or possible, you may opt for a full or partial refund, depending on the nature and extent of the issue.

Our team will do its utmost to resolve any concerns as quickly as possible. We may request certain details or images to help us assess your claim and provide the appropriate remedy.

Our Complaints Process

We value your feedback and use it to continually enhance our florist services to the Westminster community. If you have a complaint regarding your order, delivery, or any aspect of our service, please follow these steps:

1. Contact our customer service team with your order reference and a description of your complaint.
2. Provide supporting details such as photographs, delivery dates, or packaging information if applicable.
3. Our team will acknowledge your complaint within one working day and investigate promptly.
4. You will receive a resolution or proposed remedy within three working days after lodging your complaint, with ongoing communication if further investigation is needed.

Your satisfaction matters to us. We are committed to turning any negative experience into a positive one whenever possible.

Trusted by the Local Westminster Community

Westminster Florist has been honoured to serve our loyal customers throughout Westminster and nearby neighbourhoods for years. Your trust drives us to uphold the highest standards in floral quality and customer care. Thank you for making us your local choice for fresh flowers, special occasions, and everyday moments. Should you have any further questions or require assistance, our friendly team is here to help ensure your complete satisfaction.